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  • April 17, 2018

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  • National Expansion Accelerates, Managing Risk Participation Grows - Claims Service Continues to Earn High Marks
    Annual Report cover

    ISMIE Mutual is pleased to announce the release of our 2017 Annual Report.

    ISMIE met significant growth milestones during the year and showed positive feedback in the area we care about most: policyholder service and satisfaction.

    As ISMIE continues its expansion beyond the Midwest, here are some key highlights from 2017:

    • Our claims services team once again delivered a policyholder satisfaction rate exceeding 90% - it’s the ultimate measurement of how well we’ve served medical professionals for more than 40 years.
    • Our dedication to an unwavering, strong defense continues unabated with a three-year positive defense verdict average of over 90%.
    • ISMIE has added products and services through ISMIE Indemnity Company, allowing new policyholders in 48 states and three U.S. territories to access ISMIE’s superior coverage, claims support and risk management services.
    • More than 96% of policyholders participated in our Managing Risk program, with 63% of participants earning the maximum two-year policyholder discount of 15%.
    • ISMIE maintained our Excellent (A-) rating by A.M. Best. 

    According to ISMIE Chairman Paul H. DeHaan, MD, ISMIE will continue to provide superior medical liability protection to its core Midwestern audience while introducing our high standard of coverage, risk management services and claims support nationwide.

    After all, ISMIE has built its reputation in Illinois courtrooms, some of the toughest in the country.

    Said Dr. DeHaan, “2017 was truly an exceptional year for ISMIE and its affiliate companies. … We are eager to see what 2018 brings.”



  • April 27 ISMIE Webinar Explores Professional Liability Risk for Radiologists, Other Physicians

    physician looking at x-raysISMIE brings in-depth risk management knowledge directly to policyholders through its long-running series of webinars, many of which are archived in our online course catalog. At noon on April 27, the topic is the current professional liability climate and emerging risks for radiologists.

    Radiologic Professional Liability: A Peek at the Past, A View of the Present, A Glimpse of the Future will be presented by Dr. Leonard Berlin, former chair of the Rush North Shore Medical Center Department of Radiology and professor at both Rush Medical College and the University of Illinois College of Medicine.

    The hour-long session will summarize factors that lead to the initiation of professional liability lawsuits, as well as processes and techniques to minimize perceptual and cognitive errors in the interpretation of radiologic findings.

    Even if you aren’t a radiologist, you’ll find this webinar offers risk management tips and insights to benefit your practice. ISMIE Brokers are also welcome to participate.

    Register here



  • 'Advanced Communication’ Live Seminars Focus on the Most Challenging Treatment Conversations Between Physicians and Patients; Other Upcoming ISMIE Live Events

    physician speaking to a patientPatients and families often approach physicians with preferences – and even demands – regarding the medications, tests, referrals and other procedures that they need and want. The likelihood of dissatisfaction, conflict and nonadherence can rise quickly among patients when these conversations go wrong, and physicians can sometimes feel pressure to cave in to inappropriate patient demands.

    Beyond the Basics: Advanced Communications for Physicians and Other Clinicians, an ongoing series of ISMIE live events around the state, offers a model of principled negotiation to help both sides reach a mutually agreed-upon treatment plan that preserves the physician/patient relationship.

    This event is open to ISMIE policyholders and their staff members. The next session is May 8 in Rosemont – all 2018 sessions are listed below, and you can register here

    Here’s our full 2018 schedule of upcoming ISMIE live events:

    April 27, 2018 | Noon – 1 p.m. | Webinar (See previous story)
    Radiologic Professional Liability: A Peek at the Past, A View of the Present, A Glimpse of the Future

    May 8, 2018 | 9 a.m. – Noon | Seminar | Rosemont
    Beyond the Basics: Advanced Communications for Physicians and Other Clinicians

    June 14, 2018 | 9 a.m. – 2 p.m. | Seminar | Springfield
    Communications for Staff: The Keys to Building Trust and Improving the Patient Experience

    September 14, 2018 | 9 a.m. – 2 p.m. | Seminar | Lisle
    Communications for Staff: The Keys to Building Trust and Improving the Patient Experience

    October 10, 2018 | 9 a.m. – Noon | Seminar | Springfield
    Beyond the Basics: Advanced Communications for Physicians and Other Clinicians

    November 7, 2018 | 9 a.m. – 2 p.m. | Seminar | Schaumburg
    Communications for Staff: The Keys to Building Trust and Improving the Patient Experience

    November 27, 2018 | 9 a.m. – Noon | Seminar | Naperville
    Beyond the Basics: Advanced Communications for Physicians and Other Clinicians



  • Remember, Medicare Reimburses for Advance Care Planning Counseling with Patients - Here’s a Free Resource and Other Information to Guide the Conversation

    A Personal Decision resource coverNational Health Care Decisions Day fell on April 16, but the occasion is marked with a whole week of events promoting advance care planning. Do you have a coordinated approach to talking about advance care planning with your patients?

    According to a study by the American Journal of Preventive Medicine, only 26 percent of Americans have an advance directive. The main reason? Lack of awareness. That’s why physicians are so important to this conversation.

    ISMIE can help. First, remember that Medicare now reimburses physicians for time spent counseling patients on advance care planning decisions. 

    Second, there is a free downloadable resource, A Personal Decision, which includes practical information, sample forms and guidance on advance directives that are current with Illinois law.

    There are key times during the year to make sure you’re having these discussions with patients – the weeks leading up to major holidays when families gather are always prime. But there’s never really a bad time to explore whether your patients have their arrangements in place. 



  • Nearly a Quarter of the U.S. Population has Low Health Literacy - How to Protect Yourself and Your Patients

    physican speaking to elderly patientsA recent study found that almost a quarter of the nation’s population – 23.3% – has low health literacy and that nearly a third of that group described their physical health as “fair” or “poor,” considerably higher than the general population.

    Health literacy, according to the U.S. Department of Health and Human Services (HHS), is “the degree to which individuals have the capacity to obtain, process, and understand basic health information and services needed to make appropriate health decisions.”

    The study, by Professional Research Consultants, queried 1,000 individuals by phone and internet and found that 60 percent of those with low health literacy had a steady source of medical care, far below the Healthy People 2020 objective of 95 percent and below the national average of 74 percent.

    Low Health Literacy, part of the ISMIE Risk Management Resource Library, can help medical professionals determine whether patients have low health literacy with specific tactics to ensure that patients understand and act successfully on information they receive from their care team about their diagnoses, treatment plans, instructions and prescriptions. 



  • Don’t Forget - National Prescription Drug Take Back Day is April 28, and We Have Free Promotional Resources for You!

    natonial take back dayThe next National Prescription Drug Take Back Day is April 28, a week from this Saturday. If your patients are unsure what to do with unused medications and you are not a licensed collector, this event gives you a way to direct staff and patients to safe drug disposal locations in your community.

    Take Back Day was founded by the U.S. Drug Enforcement Administration (DEA) eight years ago, and has now become a twice-yearly event. More than half of people who misused pain relievers in 2016 reported obtaining them from a friend or relative. Since its inception, Take Back Day locations have collected nearly a million pounds of unused prescription drugs – quite an achievement.

    Check this page for downloadable resources you can use to promote safe prescription disposal in your practice.