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  • Bringing relevant issues to practice management professionals
    SPRING 2018

  • Make Sure Your Systems Are Ready for the Changeover

    Person holding a medicare cardSome 60 million Medicare patients are getting new identification cards this year, and April 1 is a good date to have your systems ready to go. 

    Starting next month, the Centers for Medicare and Medicaid Services (CMS) will begin its state-by-state rollout. To learn when your patients will begin receiving their new cards, check the CMS website

    As you probably know, these new cards are being issued primarily to thwart identity theft. For years, Social Security numbers, also known as Health Insurance Claim Numbers (HICNs), were used as the main patient identifier. With the arrival of the new cards, each patient’s card will carry a new Medicare Beneficiary Identifier (MBI) used only for that purpose.

    CMS will accept both HICNs and MBIs on Medicare transactions during a transition period from April 1, 2018 to Dec. 31, 2019. But starting January 1, 2020, CMS will only accept the MBI.  Here’s an overview of all details on the card replacement. 



  • Here’s Your 2018 Guidance on Medical Records Copying Fees and Procedures

    Medical record resource guidesMake sure your office knows how to respond when patients or their surrogates request medical records.The amount that can be legally charged for copying medical records has changed for 2018, and it’s important to know the proper amounts for patients and third parties.

    These helpful medical records resources available at no cost to your practice:

    • Medical Record Quick Guide: A one-page summary of record retention and fee rules for 2018.
    • HIPAA Medical Record Cost Calculation Sheet Guideline: A worksheet help you compute staff labor and supply costs for copying and shipping medical records to the recipient.
    • Individual and Third-Party Access to Medical Records: This ISMS Medical Legal Guideline provides a detailed explanation of all rules, fees and timelines for the medical records process.

    For specific questions on individual patient records issues, it’s best to contact your practice attorney. To receive a copy of any or all of these resources, email us. Please indicate which document(s) you are requesting



  • Do Your Patients Know What to Do With Unused Medications? National Prescription Drug Take Back Day is April 28

    DEA National Take BackDo your patients ever ask where they can get rid of unused medications? Here’s a way to help.

    The next National Prescription Drug Take Back Day is April 28. Since 2010, this U.S. Drug Enforcement Administration (DEA) event – now held twice a year – helps practice management professionals, physicians and patients focus on safe disposal of leftover prescription drugs from the nation’s homes and medicine cabinets. Since the first event eight years ago, the agency has collected more than 4,500 tons of prescription drugs from thousands of collection centers set up by local and tribal law enforcement around the country.

    Keep in mind that unless your clinic or a member of your physician team is a licensed collector, you cannot accept these medications for disposal. What you can do is help patients locate nearby licensed collection centers within your community. Here are national databases that share drop-off location data by city, state or ZIP code:

    ISMIE will soon have promotional resources for the event available online. Follow our social media (you’ll find links at the bottom of this newsletter) to stay informed, or if you would like to receive a digital kit when it’s available, email us with the words “Take Back” in the subject line. 



  • Build Better Team Communication Skills at ISMIE’s Upcoming 'Communications for Staff' Live Seminars

    Nurse speaking to a patientThere’s never been a greater need for effective, meaningful communications in the practice setting. However, building trust and establishing productive relationships are not always straightforward tasks.

    Here’s a way to get better. 

    Communications for Staff: The Keys to Building Trust and Improving the Patient Experience is one of ISMIE’s most popular live seminars and has sessions coming up June 14 in Springfield, September 14 in Lisle and November 7 in Schaumburg . It’s an interactive session developed specifically for employed staff of ISMIE policyholders that builds empathy, health literacy and numeracy and rich and lean communications. Breakfast and lunch are served.

    Register here.



  • Get the Latest From ISMIE Every Day - Follow Us On Social Media!

    Social media iconsISMIE updates its events, course offerings and product offerings constantly on our social media channels – “like” us on Facebook, and don’t forget to follow us on Twitter, LinkedIn and YouTube!



  • Has Your Practice Taken Advantage of ISMIE’s On-Site Risk Assessment Program? Reserve Now for Best Scheduling

    Physician speaking to a representativeEvery ISMIE policyholder has the opportunity to undergo an on-site risk assessment at his or her practice. It’s a valuable experience that allows your team to learn principles of good risk management and identify potential litigation landmines at your facility. 

    In addition, ISMIE policyholders found to be in compliance will be awarded a 5% premium discount for two policy years.

    To learn more, tune in for ISMIE’s April 4 webinar, Preparing for Your Office-Based Risk Assessment. For any other questions, contact ISMIE’s risk management department by email or at 800-782-3300.




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