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  • Bringing relevant issues to practice management professionals
    SUMMER 2018

  • Set Your Fall Calendar for ‘Communications for Staff,’ an Essential ISMIE Seminar for You and Your Team

    Nurse speaking to a patientHigh-quality practice communications go well beyond relationship-building – they’re an essential element of patient safety. That’s the message delivered at Communications for Staff: The Keys to Building Trust and Improving the Patient Experience, one of ISMIE’s most popular live seminars.

    This interactive session focuses on building trust and establishing patient/medical team relationships that work despite many variables that can make or break one’s experience.

    Keep in mind that physician policyholders are welcome but neither CME nor premium discounts are offered to them for this program. 

    Register here.  



  • Vaccination Schedules? The CDC’s Got an App for That

    physician hand holding a needleBack-to-school may be the busiest time for vaccinations at many practices, but the Centers for Disease Control and Prevention has a year-round online tool to help you order vaccines and alert patients who need them.

    The CDC Vaccine Schedules app is available for iPhone and Android, providing the most current version of child and adult schedules and recommendations, contraindications and precautions with any changes and update automatically issued through the app.

    If you’d prefer to get your information directly through the CDC website, bookmark this page.



  • Seeing Those New Medicare Cards Yet? Illinois Patients Should Be Getting Them Now. Here’s a Reminder on What You Need to Know

    Medicare CardThe rollout began in April and will continue throughout 2018 for the 60 million Medicare patients getting the new Medicare card this year.

    If your practice hasn’t planned for the changeover, it’s absolutely time – cards to Illinois patients began mailing this month.

    Again, the new cards contain a new numbering system to thwart identity theft. For years, Social Security numbers, also known as Health Insurance Claim Numbers (HICNs), were used as the main patient identifier. With the arrival of the new cards, each patient’s card will carry a new Medicare Beneficiary Identifier (MBI) used only for that purpose.

    CMS will accept both HICNs and MBIs on Medicare transactions during a transition period from April 1, 2018 to Dec. 31, 2019. But starting January 1, 2020, CMS will only accept the MBI.   



  • Not Sure What to Charge Patients and Surrogates for Medical Records Requests? We Can Help

    medical records folderAs a staff member for an ISMIE policyholder, you’re entitled to three helpful guides on medical records copying fees and procedures from our partners at the Illinois State Medical Society (ISMS):

    • Medical Record Quick Guide: A one-page summary of record retention and fee rules for 2018.
    • HIPAA Medical Record Cost Calculation Sheet Guideline: A worksheet help you compute staff labor and supply costs for copying and shipping medical records to the recipient.
    • Individual and Third-Party Access to Medical Records: This ISMS guideline provides a detailed explanation of all rules, fees and timelines for the medical records process.

    To receive a copy of any or all of these resources, email us. Please indicate which document(s) you are requesting. 



  • Make It a Safe Fourth!

    child holding a sparklerThe July 4th holiday weekend is getting closer, which means it’s a good time to share safety tips with patients on fireworks, food safety and outdoor cooking. 

    The latest numbers from the U.S. Consumer Product Safety Commission show that an average of 250 people head to the emergency room each day with fireworks-related injuries during the month around the July 4th holiday. Also, the Centers for Disease Control reminds us that food poisoning peaks in the summer months when warmer temperatures help foodborne germs spread quicker. 

    Here are some holiday safety resources to share with patients during office visits or in your practice communications:

    Fourth of July Safety Tips from the Federal Emergency Management Agency. 




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